With the dominance of online customer contact, providing excellent customer experience by every single human to human interaction is one of the top drivers in field operations.
This means your field workers become “the face of your company” and have a large impact on the customer experience. A professional interaction creates an outstanding brand image which is vital for customer retention and brand differentiation.
To make the most out of these personal interactions your field workers need to be equipped with the right set of mobile tools. You must provide them access to the necessary knowledge base and business critical data to empower them for additional tasks and services (eg. contract renewal, e-signature, mobile payment, invoice printing) – right on the sport or from their cars.
Moxx Managed Mobility assures a seamlessly operating, downtime free mobile workspace which provides secure access to confidential business critical information and supports applications round the clock. This turns your field workers into proactive and valuable partners in decisive customer facing moments.
Who already trusted us
The role of delivery within the supply chain is growing more than ever before. Customers take a central place in this and PostNL wanted to act towards this movement with the introduction of their Extra@Home service. With the implementation of the Moxx Launcher PostNL is able to use their devices flexible and in an optimal way. Like this PostNL is able to add different services to their deliveries and thus provide every customer a great experience.