Streamlined store operations, 
engaged customers.

Retail

In a highly competitive environment “always connected customers” have ever growing and changing needs. Seamless integration of the online and offline world is utterly expected. The IT infrastructure drives the retail store experience of your customers. Gathering and combining data for real time intelligence and personalized customer service is key in a hyper connected world.

Moxx Managed Mobility® enables you to keep up with customer expectations and transform them into efficient operations. 

With agile web based applications we control your store’s IT infrastructure – starting from triggering your customers through indoor positioning technologies, customer facing devices like self-scanners, staff empowering technologies until transparent and secure mobile payment solutions – and ensure faultless functioning. Remote health sensing technology offers pro-active shop control and prevents downtimes as well as provides you real-time insights into your store operations.

Our comprehensive solutions are delivered through a wide range of managed IT services and enable you to improve your in-store customer experience.

Who already trusted us

Mobile PoS for Parcel Pick-Up Points

Challenge: PostNL’S goal was to extend its Parcel Pick-Up Point Service and provide further pick-up opportunities (pick up points) for its customers, in a modern & cost efficient way.

Solution: Moxx’s Mobile PoS, designed for PostNL. Space-saving mobile PoS, with a web based platform, placed in retail shops across the Netherlands and Belgium (centrally controlled by Moxx & PostNL).

Business value: With the new Mobile PoS system, PostNL provides its customers more and easier pick up possibilities, which results in increased customer experience & loyalty.

Managed Service for Self-Scanning

Challenge: Carrefour’s goal was to minimize the malfunctions of the Self-Scanning Services in their shops, in order to avoid losing customers.

Solution: Moxx Managed Service for Self-Scanning; Centrally managed real-time monitoring & preventive services guarantee the health of every single device.

Business value: With Moxx, the retail chain improved the uptime of their devices to the maximum & provides a reliable Self-Scanning Service. Consequently the brand gained loyalty, offers great customers experience & improved its decision making processes.

Hardware and Managed Service (nationwide)

Challenge: To solve the IT complexity of mobile devices in retail environment.

Solution: To enable NS Retail to have OV chip cards as a payment method for retail services scanned by a mobile device.

Business value: By creating an “ease of use” experience, Moxx enabled NS Retail to expand their services offered by OV cards, with the application of contactless technology.

Managed Service for Self-Scanning

Challenge: Feneberg wanted to minimize the occurring problems of their Self-scan solution, to provide  each of their customers the same flawless shopping experience.

Solution: By taking over the management of their self-scan infrastructure, Moxx is able monitor each Feneberg store real-time and pro-actively take actions when problems may occur. All this results in minimizing problems and guarantees maximum uptime for the self-scan devices.

Business value: Thanks to Moxx, Feneberg now is able to offer their customers flawlessly operating self-scanners, which makes shopping easy & fun. This helped the grocery chain to increase their customer satisfaction rate and creates a higher brand appreciation & loyalty on a long-term basis.

Managed Service for Self-Scanning

Challenge: Dirk van den Broek wanted to minimize the occurring problems of their Self-scan solution, to provide  each of their customers the same flawless shopping experience.

Solution: By taking over the management of their self-scan infrastructure, Moxx is able monitor each Dirk van den Broek store real-time and pro-actively take actions when problems may occur. All this results in minimizing problems and guarantees maximum uptime for the self-scan devices.

Business value: Thanks to Moxx, Dirk van den Broek now is able to offer their customers flawlessly operating self-scanners, which makes shopping easy & fun. This helped the grocery chain to increase their customer satisfaction rate and creates a higher brand appreciation & loyalty on a long-term basis.

Managed Service for Self-Scanning

Challenge: Dekamarkt wanted to minimize the occurring problems of their Self-scan solution, to provide  each of their customers the same flawless shopping experience.

Solution: By taking over the management of their self-scan infrastructure, Moxx is able monitor each Dekamarkt store real-time and pro-actively take actions when problems may occur. All this results in minimizing problems and guarantees maximum uptime for the self-scan devices.

Business value: Thanks to Moxx, Dekamarkt now is able to offer their customers flawlessly operating self-scanners, which makes shopping easy & fun. This helped the grocery chain to increase their customer satisfaction rate and creates a higher brand appreciation & loyalty on a long-term basis.